I think all of us know what it means for our heart to be lifted and also what it's like for our heart to be brought down. It takes a lot of sensitivity and observation and prayer and interior willingness to know how to lift someone's heart, I think:
... some things don't matter much. Like the color of a house. How big is that in the overall scheme of life? But lifting a person's heart--now, that matters. The whole problem with people is ... they know what matters, but they don't choose it... The hardest thing on earth is choosing what matters.